Remote Enterprise Account Lead — SaaS Growth & Retention

Comunidade Metodista; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Flexible work schedules

Telecommuting options

Paid time off

Job summary

Better Talent is seeking a dynamic Enterprise Account Manager to support a rapidly growing customer base in the remote-first environment. You will utilize pricing and revenue management expertise to drive retention and growth across enterprise property management customers.

The ideal candidate has a track record in SaaS sales, strong communication, and the ability to work cross-functionally to deliver value and insights to internal teams and clients.

Qualifications

• 3–5+ years in the Short Term Rental industry.
• 3–5 years in a customer-facing role with retention responsibility.
• Strong de-escalation & conflict-resolution skills.
• Solution-oriented, proactive, team player.
• Excellent communication and collaboration across teams.

Responsibilities

• Manage a rapidly growing Enterprise customer base (property management firms).
• Develop strong, mutually beneficial relationships with customers.
• Represent the voice of customers across functions to improve CS and experience.
• Engage harder-to-reach customers, empathize with issues, and find viable paths forward.
• Communicate product enhancements and best practices to a fast-evolving platform.
• Maintain a revenue retention quota and demonstrate value to clients.
• Track KPIs like retention, satisfaction, and revenue growth; report to execs.

Skills

Account management

Customer retention

Communication

Cross-functional teamwork

SaaS sales

Tools

CRM

Reporting tools

Job description

Better Talent is seeking a dynamic Enterprise Account Manager to support a rapidly growing customer base in the remote-first environment. You will utilize pricing and revenue management expertise to drive retention and growth across enterprise property management customers.

The ideal candidate has a track record in SaaS sales, strong communication, and the ability to work cross-functionally to deliver value and insights to internal teams and clients.