Senior Enterprise Account Manager – Retention & Growth

SBT; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Job summary

SBT is seeking a Senior Account Manager to own and grow a portfolio of larger, high-value customer relationships in the United States. You will focus on revenue retention and strategic expansion through payments and new messaging use cases, while partnering with Customer Success and cross-functional teams to drive measurable ARR growth.

The ideal candidate has a strong SaaS background, 5+ years in account management, and a proven ability to navigate complex renewals and pricing discussions in

Qualifications

• 7+ years of relevant SaaS experience and enterprise account handling.
• 5+ years in an account management or commercial ownership role managing complex, enterprise-level customers.
• Strong track record of protecting, renewing, and growing recurring revenue.

Responsibilities

• Own revenue retention and renewals for assigned accounts, including upsell/downsell discussions.
• Drive expansion through payments adoption and new messaging use cases.
• Collaborate with Sales, Payments, Product, Marketing, Partnerships, Finance and senior leadership.
• Maintain accurate CRM data and renewal/expansion forecasts.
• Develop and execute comprehensive account plans to identify expansion opportunities.

Skills

SaaS experience

Account management

Renewals

Forecasting

CRM / Salesforce

Tools

Salesforce

Job description

SBT is seeking a Senior Account Manager to own and grow a portfolio of larger, high-value customer relationships in the United States. You will focus on revenue retention and strategic expansion through payments and new messaging use cases, while partnering with Customer Success and cross-functional teams to drive measurable ARR growth.

The ideal candidate has a strong SaaS background, 5+ years in account management, and a proven ability to navigate complex renewals and pricing discussions in