Strategic Enterprise Account Manager

Dispatch; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Dispatch is seeking an Account Manager within our Customer Success team to own retention and growth for a portfolio of enterprise customers. You’ll drive renewals, manage risk, and uncover expansion opportunities across the service provider network.

You’ll act as a trusted consultant, map each customer’s business goals, present ROI, and coordinate internal teams to deliver outcomes. A strong consultative mindset and cross-functional collaboration are essential.

Qualifications

• Experience managing enterprise accounts.
• Strong communication and stakeholder management.
• Ability to build ROI stories for customers.

Responsibilities

• Own gross and net retention for enterprise accounts and drive renewals.
• Monitor account health via adoption, usage, and stakeholder sentiment.
• Develop account plans aligned to customer goals and ROI.
• Lead cross-functional teams to resolve issues and expand within accounts.

Skills

Account management

Customer success

Job description

Dispatch is seeking an Account Manager within our Customer Success team to own retention and growth for a portfolio of enterprise customers. You’ll drive renewals, manage risk, and uncover expansion opportunities across the service provider network.

You’ll act as a trusted consultant, map each customer’s business goals, present ROI, and coordinate internal teams to deliver outcomes. A strong consultative mindset and cross-functional collaboration are essential.