Strategic Enterprise Customer Success Manager

Checkr, Inc.; San Francisco (CA); Presencial; USD 169.000 - 199.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Learning & development allowance

Relocation stipend

Descripción de la vacante

Checkr is seeking a Customer Success Manager to own a portfolio of strategic, enterprise clients in a fast-growing, AI-enabled SaaS environment. You will drive adoption, retention, and expansion while aligning with executive sponsors and guiding customers from contract to value realization.

This role emphasizes growth, scalable processes, and close collaboration with Sales and Product. Ideal candidates bring experience managing high-revenue accounts in B2B SaaS, a track record of retention and

Formación

• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
• A track record of driving both retention and expansion.
• Comfort working with executive stakeholders as well as customer technical teams.

Responsabilidades

• Own a portfolio of strategic accounts and be accountable for adoption, retention, expansion, executive alignment and long-term value realization.
• Drive executive-level alignment on business goals and measurable outcomes and ensure rapid production usage.
• Identify underutilization and remove barriers to deeper adoption; surface expansion opportunities tied to customer workflows and risk exposure.

Conocimientos

Enterprise accounts management

B2B SaaS

Executive stakeholder experience

Retention & expansion

AI curiosity

Herramientas

Zendesk

Salesforce

Google Apps

Lovable

Claude

Looker

Omni

Descripción del empleo

Checkr is seeking a Customer Success Manager to own a portfolio of strategic, enterprise clients in a fast-growing, AI-enabled SaaS environment. You will drive adoption, retention, and expansion while aligning with executive sponsors and guiding customers from contract to value realization.

This role emphasizes growth, scalable processes, and close collaboration with Sales and Product. Ideal candidates bring experience managing high-revenue accounts in B2B SaaS, a track record of retention and