Strategic Enterprise Customer Success Lead (Remote)

Verifiable; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Verifiable is seeking an experienced Enterprise Customer Success Manager to drive customer satisfaction, retention, and growth within our most strategic accounts. This role is fully remote.

As the primary point of contact for Enterprise customers, you will ensure seamless onboarding, deliver ongoing support, identify expansion opportunities, translate feedback into actionable insights, and demonstrate ROI. You’ll collaborate cross-functionally with Product, Solutions, Enablement, and Support to

Qualifications

• 5+ years of Enterprise Customer Success in B2B SaaS
• Experience managing a book of business > $3M ARR, building pipeline, and closing deals
• Strong executive relationship-building, communication, presentation and problem-solving skills
• Experience navigating complex, matrixed client relationships and driving retention
• Familiarity with Salesforce CRM and customer success tools

Responsibilities

• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Develop Verifiable product expertise to build credibility and add value for customers.
• Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
• Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
• Support accounts with custom reporting needs outside of the standard product.
• Monitor account health and proactively resolve and elevate issues to reduce churn.
• Maintain CRM hygiene, ensuring account records and documentation are up to date.
• Pursue ongoing healthcare industry and CRM platform education and training.
• Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

Skills

Executive relations

Communication

Problem solving

Retention management

Strategic account management

Tools

Salesforce CRM

Job description

Verifiable is seeking an experienced Enterprise Customer Success Manager to drive customer satisfaction, retention, and growth within our most strategic accounts. This role is fully remote.

As the primary point of contact for Enterprise customers, you will ensure seamless onboarding, deliver ongoing support, identify expansion opportunities, translate feedback into actionable insights, and demonstrate ROI. You’ll collaborate cross-functionally with Product, Solutions, Enablement, and Support to