Remote Strategic Enterprise Success Manager

Connecteam; Charlotte (NC); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS and adeptness at engaging executive stakeholders across complex organizations.

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.
• Excellent verbal and written communication skills, including executive presentations.
• Analytical mindset with experience leveraging customer data for decision-making.
• Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently.
• Experience collaborating with global teams across different time zones.
• Travel for onsite customer visits and executive business reviews when needed.

Responsibilities

• Customer Strategy & Value Realization: Develop and execute strategic success plans tied to customers' objectives to ensure retention and growth.
• Enterprise Stakeholder Engagement: Build relationships with C-level executives, IT, and operations leaders to drive adoption.
• Consultative Approach: Partner with customers to solve critical business challenges and maximize platform value.
• Expansion & Growth: Identify expansion opportunities and work with Sales to drive upsells and cross-sells.
• Data-Driven Decision-Making: Use usage analytics and feedback to identify risks and opportunities.
• Customer Advocacy & Thought Leadership: Collaborate with Marketing on case studies and success stories.
• Escalation Management: Serve as primary escalation point across functions to resolve complex issues.
• Industry Expertise & Best Practices: Stay ahead of trends in workforce management and related industries.

Skills

B2B SaaS experience

Executive engagement

Expansion within accounts

Digital transformation

Change management

Executive presentations

Analytical mindset

Data-driven decisions

Remote collaboration

Travel readiness

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS and adeptness at engaging executive stakeholders across complex organizations.