Strategic CS Leader for Global Key Accounts

Checkr, Inc.; Denver (CO); On-site; USD 197,000 - 232,000; Full time

Benefits offered by this job

Learning & development

Medical coverage

Dental coverage

Vision coverage

Fertility/adoption reimbursement

Flexible PTO

Wellness stipend

Relocation stipend

Job summary

Checkr, Inc. is seeking a Director of Strategic Customer Success to lead a team of 5 managers serving our largest clients. You’ll drive value realization, strengthen executive relationships, and ensure an exceptional customer experience.

This role reports to a Senior Director and oversees health of Checkr’s strategic accounts. You will partner with Sales, Product, Engineering, and Support to align on customer needs, improve processes, and foster continuous improvement.

Qualifications

• 10+ years in Customer Success, Account Management, or related roles.
• At least 6 years in a leadership or managerial position, preferably in HR-Tech or consumptive SaaS.
• Willingness to travel domestically up to 25% for customer engagements and team meetings.

Responsibilities

• Lead and develop a high-performing team: Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their professional growth, encouraging decentralized decision-making, and ensuring they have the tools and support to excel in a complex strategic environment.
• Oversee strategic customer relationships: Ensure strategic alignment with customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships at SVP, VP, and Director levels within customer organizations.
• Drive customer success strategy: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your portfolio. You will look beyond specific challenges to identify and address systemic improvement opportunities.
• Collaborate cross-functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement in our products and services.
• Achieve operational excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification in all processes.
• Facilitate account expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value.

Skills

Leadership experience

Strategic thinking

Data analysis

Executive communication

Integrity & Inclusion

Drive & tenacity

Travel willingness

Job description

Checkr, Inc. is seeking a Director of Strategic Customer Success to lead a team of 5 managers serving our largest clients. You’ll drive value realization, strengthen executive relationships, and ensure an exceptional customer experience.

This role reports to a Senior Director and oversees health of Checkr’s strategic accounts. You will partner with Sales, Product, Engineering, and Support to align on customer needs, improve processes, and foster continuous improvement.