Strategic Enterprise CS Manager - SaaS Growth

Openkrill; United States; À distance; USD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

32 days PTO

Benefits from day 1

Remote-friendly

WFH allowance

Dev budget

Extras

Résumé du poste

Certn is seeking an Enterprise Customer Success Manager on an 18-month contract to drive success and satisfaction for a diverse enterprise portfolio, including complex integrations. You will execute strategic customer success initiatives, align with cross-functional teams, and help customers realize value while supporting retention and growth across our SaaS platform.

As a trusted advisor, you will advocate for customers at executive levels, translate insights into strategic recommendations, and

Qualifications

• Experience advocating for customers at an executive level or similar.
• Proven ability to drive growth through cross-sell/upsell initiatives.
• Ability to collaborate across departments to drive business success.
• Experience with SaaS products in tech industries.

Responsabilités

• Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth.
• Collaborate with cross-functional teams to align customer success initiatives with business objectives.
• Analyse customer performance metrics and prepare reports for internal stakeholders.
• Identify opportunities for cross-sell and upsell within the existing customer base and partner with Sales/Marketing to implement them.
• Provide mentorship and guidance to junior team members.

Connaissances

Executive advocacy

Cross-functional collaboration

SaaS experience

Customer growth

Formation

College degree or equivalent

Description du poste

Certn is seeking an Enterprise Customer Success Manager on an 18-month contract to drive success and satisfaction for a diverse enterprise portfolio, including complex integrations. You will execute strategic customer success initiatives, align with cross-functional teams, and help customers realize value while supporting retention and growth across our SaaS platform.

As a trusted advisor, you will advocate for customers at executive levels, translate insights into strategic recommendations, and