Strategic Customer Success Manager for Enterprise Accounts

Creatio; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Creatio is seeking a Customer Success Manager to manage strategic relationships with SMB and Corporate clients across the US and Canada. You will serve as a trusted advisor to key stakeholders and drive outcomes in a dynamic, collaborative environment.

The role emphasizes deep product knowledge, proactive learning, and a bias for action, with a focus on growth, renewal, and customer value from day one.

Qualifications

• 3+ years of experience with global segment customers (NA preferred).
• Fluent English (verbal and written) with executive-level communication.
• Experience with CRM/ERP or core systems.
• Ability to manage customer portfolios with regular meetings with executives.
• Experience leading or overseeing software implementations and demos.
• Strong customer-centric communication, negotiation and renewal skills.

Responsabilités

• Maintain and grow long-term relationships with Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts at C-level and above.
• Audit delivery processes in implementations; identify red flags early.
• Grow portfolio through zero churn and cross- and up-sales.

Connaissances

CRM/ERP experience

Executive communication

Portfolio management

Software implementations

Time management

Negotiation

Outils

CRM software

ERP systems

Description du poste

Creatio is seeking a Customer Success Manager to manage strategic relationships with SMB and Corporate clients across the US and Canada. You will serve as a trusted advisor to key stakeholders and drive outcomes in a dynamic, collaborative environment.

The role emphasizes deep product knowledge, proactive learning, and a bias for action, with a focus on growth, renewal, and customer value from day one.