Strategic Enterprise Accounts Lead

Checkr, Inc.; Nashville (TN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Learning and development allowance

Competitive cash and equity

Medical, dental, and vision coverage

Fertility/adoption reimbursement

Flexible PTO

Monthly wellness stipend

Relocation stipend

Zusammenfassung

Checkr, Inc. seeks a Senior Enterprise and Strategic Support Representative to resolve complex issues and guide enterprise accounts. You will provide expert product knowledge, maintain high support standards, and drive process improvements to ensure a fairer hiring ecosystem.

You will collaborate across Sales, Customer Success, Implementations, Shared Services, and Escalations, while staying current on product trends and reporting on key metrics.

Qualifikationen

• 3+ years in a customer-facing role with a track record of resolving issues.
• Strong written and verbal communication, and analytical thinking.
• Comfort with CRM systems, support tools, chat platforms, and data reporting.
• Familiarity with FCRA standards or willingness to learn.

Aufgaben

• Handle high volumes of customer inquiries via multiple channels with professionalism.
• Swiftly resolve complex issues while maintaining quality and deadlines.
• Serve as a Subject Matter Expert on products, features, and common issues.
• Identify operational gaps that impact customer experience and address them.
• Contribute to team knowledge base and training materials for a specialized group.
• Collaborate with cross-functional teams to resolve complex issues and maintain strong stakeholder relationships.

Kenntnisse

Customer-facing

Problem-solving

Communication

Analytical thinking

CRM systems

FCRA knowledge

Team mentoring (preferred)

Data analysis tools

Ausbildung

High School Diploma or equivalent

Associate's degree preferred

Tools

CRM systems

Support tools

Chat systems

Data analysis tools

Jobbeschreibung

Checkr, Inc. seeks a Senior Enterprise and Strategic Support Representative to resolve complex issues and guide enterprise accounts. You will provide expert product knowledge, maintain high support standards, and drive process improvements to ensure a fairer hiring ecosystem.

You will collaborate across Sales, Customer Success, Implementations, Shared Services, and Escalations, while staying current on product trends and reporting on key metrics.