Strategic Enterprise Customer Success Manager — Onsite NYC

Talent; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Talent is partnering with a fast-growing healthcare technology startup that is expanding its Customer Success team and seeking an Enterprise Customer Success Manager to own and grow strategic relationships with the company's largest customers.

You will manage onboarding through expansion, collaborate with Sales and Product, identify upsell opportunities, monitor health metrics, and drive retention in a fast-paced, onsite role based in Manhattan, NY with a base salary in the $130k–$170k range.

Qualifications

• 3–5 years of Customer Success in a high-growth SaaS environment.
• 2+ years managing enterprise customers with six-figure contracts.
• Proven ability to retain and grow strategic customer relationships.
• Experience identifying expansion and upsell opportunities.
• Excellent relationship-building and communication skills.

Responsibilities

• Own a portfolio of enterprise customers, serving as their primary point of contact from onboarding through ongoing partnership and expansion.
• Build trusted relationships with key stakeholders across customer organizations.
• Develop a deep understanding of the platform and help customers maximize the value they receive from the product.
• Proactively identify upsell and expansion opportunities within existing accounts.
• Monitor account health, customer engagement, and key trends to identify risks and opportunities.
• Manage multiple customer initiatives and projects simultaneously while maintaining a high level of responsiveness.
• Partner cross-functionally with Sales, Product, and other internal teams to solve customer challenges.
• Identify opportunities to improve Customer Success processes and help build scalable systems as the organization grows.

Skills

Enterprise CS

Account management

Upsell opportunities

Relationship building

Communication skills

Job description

Talent is partnering with a fast-growing healthcare technology startup that is expanding its Customer Success team and seeking an Enterprise Customer Success Manager to own and grow strategic relationships with the company's largest customers.

You will manage onboarding through expansion, collaborate with Sales and Product, identify upsell opportunities, monitor health metrics, and drive retention in a fast-paced, onsite role based in Manhattan, NY with a base salary in the $130k–$170k range.