Strategic Enterprise Customer Success Manager

Okta

San Francisco (CA)

Hybrid

USD 130,000 - 178,000

Full time

18 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Okta is seeking a Customer Success Manager for its Commercial Sector in the San Francisco Bay Area. You will build trusted advisor relationships with large enterprise customers, align Okta’s solutions with client goals, and drive renewal and expansion outcomes.

The role emphasizes cross-functional leadership, strategic planning, and executive engagement to deliver measurable business value. You will collaborate with Sales, Support, Engineering, and Product to resolve escalations, design success

Qualifications

3+ years in customer success, account management, or consulting with large enterprises.
Experience with SaaS-based enterprise products.
Strong relationship and executive stakeholder management.
Excellent presentation and communication with C-level executives.

Responsibilities

Develop and nurture strong customer and C-Level relationships to understand business goals and needs.
Design and execute proactive success plans and strategic business reviews with clear goals and timelines.
Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
Identify renewal risk and collaborate to remediate and spot expansion opportunities.
Identify and communicate relevant new products and features to drive adoption and value.