Strategic Customer Success Manager - Enterprise SaaS

Okta; Cupertino (CA); On-site; USD 130,000 - 178,000; Full time

Job summary

Okta is seeking a Customer Success Manager to partner with Commercial Sector customers, aligning their objectives with Okta's identity platform capabilities. You will build trusted advisor relationships with C-level stakeholders, drive proactive success plans, and shepherd renewals while identifying expansion opportunities.

You will collaborate across Sales, Support, Engineering, and Product to resolve escalations, surface feedback, and communicate new features that unlock business value for

Qualifications

• 3+ years in customer success, account management, or consulting with large enterprises.
• Proven track record delivering and scaling an exceptional customer experience.
• Strong emotional intelligence and executive relationship management.
• Excellent presentation and communication with C-level executives.
• Strong listening and analytical skills to understand business priorities.
• Collaborative, cross-functional teammate.
• Experience with enterprise security tools preferred.
• Willing to travel up to 25%.

Responsibilities

• Deliver customer value by building strong customer and C-Level relationships and translating business needs into outcomes.
• Design and execute proactive success plans and strategic reviews with clear goals and KPIs.
• Champion customers internally and mobilize cross-functional partners to resolve escalations.
• Represent the customer's voice by surfacing feedback to drive improvement.
• Guide customers forward by communicating relevant new products and features for adoption.
• Identify renewal risk and collaborate with internal teams to remediate and spot expansion opportunities.

Skills

Customer success

Account management

Consulting

Executive relationship management

Communication skills

Problem solving

Travel willingness

Tools

Enterprise security tools

Job description

Okta is seeking a Customer Success Manager to partner with Commercial Sector customers, aligning their objectives with Okta's identity platform capabilities. You will build trusted advisor relationships with C-level stakeholders, drive proactive success plans, and shepherd renewals while identifying expansion opportunities.

You will collaborate across Sales, Support, Engineering, and Product to resolve escalations, surface feedback, and communicate new features that unlock business value for