Strategic Enterprise Customer Success Manager

Okta; Los Angeles (CA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid leave

Flexible spending account

Job summary

Okta is seeking a Customer Success Manager to help drive growth and retention in the Commercial Sector. You will partner with customers, align on business objectives, and collaborate with Sales, Support, Engineering, and Product to deliver tangible outcomes and expand Okta’s footprint.

The role emphasizes leadership, consultative problem-solving, and the ability to translate technical concepts into strategic business value for C-level stakeholders.

Qualifications

• 3+ years of experience in customer success, account management, or consulting with large enterprises (SaaS enterprise product).
• Proven track record delivering and scaling exceptional customer experience.

Responsibilities

• Deliver customer value by building strong relationships with customer and C-level executives to understand business goals and ROI.
• Design and execute proactive success plans and strategic business reviews with clear goals, KPIs and timelines.

Skills

Customer success

Account management

Consulting

Job description

Okta is seeking a Customer Success Manager to help drive growth and retention in the Commercial Sector. You will partner with customers, align on business objectives, and collaborate with Sales, Support, Engineering, and Product to deliver tangible outcomes and expand Okta’s footprint.

The role emphasizes leadership, consultative problem-solving, and the ability to translate technical concepts into strategic business value for C-level stakeholders.