Strategic Enterprise Customer Success Manager

Okta; San Diego (CA); On-site; USD 116,000 - 160,000; Full time

Job summary

Okta is seeking a Customer Success Manager for the Commercial Sector. You will report to the Regional Manager, Customer Success and align Okta’s solutions with customers’ business objectives, driving value and executive alignment.

The role emphasizes strategic advisory, cross-functional collaboration, and outcome-oriented problem solving with a focus on retention and expansion. Expect a high-performance culture and travel up to 25%.

Qualifications

• 3+ years in customer success, account management or consulting with large enterprises.
• Proven track record in delivering and scaling exceptional customer experience.
• Strong emotional intelligence and executive stakeholder development.
• Exceptional presentation and communication skills with C-level audiences.
• Strong listening, analytical skills, and ability to ask effective questions.
• Collaborative mindset to win as a cross-functional team.

Responsibilities

• Develop and nurture strong customer and C-Level relationships to understand business goals and drive retention.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Mobilize cross-functional partners to resolve escalations and execute coordinated success motions.
• Represent the customer's voice to drive continuous improvement.
• Identify and communicate relevant new products and features to customers.
• Identify renewal risk and collaborate to remediate and spot expansion opportunities.

Skills

Customer relationship mgmt

Executive stakeholder mgmt

Presentation skills

Communication skills

Listening & analysis

Team collaboration

Problem solving

Enterprise SaaS knowledge

Travel up to 25%

Tools

Enterprise security tools

Job description

Okta is seeking a Customer Success Manager for the Commercial Sector. You will report to the Regional Manager, Customer Success and align Okta’s solutions with customers’ business objectives, driving value and executive alignment.

The role emphasizes strategic advisory, cross-functional collaboration, and outcome-oriented problem solving with a focus on retention and expansion. Expect a high-performance culture and travel up to 25%.