Strategic Enterprise Customer Success Leader & Growth

Conexess Group; Tallahassee (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Conexess Group is seeking a Customer Success Executive in Tallahassee, FL to drive retention, growth, and long-term value across strategic enterprise accounts. You will act as a strategic advisor to executives, align products to business priorities, and collaborate with cross-functional teams to deliver measurable outcomes.

The role emphasizes autonomy, commercial acumen, and the ability to navigate complex customer environments, balancing renewal risk with expansion opportunities and

Qualifications

• 5+ years managing enterprise or strategic customer relationships with executive stakeholders.
• Experience in Customer Success, Account Management, Strategic Accounts, or related field.
• Proven ability to develop and execute strategic account plans tied to measurable outcomes.
• Experience working with VP-level, C-suite, and other senior stakeholders.
• Strong commercial acumen with renewals, upsells, pricing discussions, and procurement.

Responsibilities

• Drive retention, growth, and long-term value across a portfolio of strategic accounts.
• Build executive-level relationships with senior leaders and align solutions to their goals.
• Lead renewals and expansion initiatives with pricing and contract considerations.
• Translate data into clear ROI narratives and measure outcomes.
• Develop and facilitate data-driven QBRs and EBRs with stakeholders.
• Coordinate cross-functional initiatives across Product, Operations, Marketing, Support, Finance, and Legal.
• Increase product adoption through targeted enablement programs and workflows.
• Maintain accurate revenue forecasts and pipeline data.
• Develop strategic account plans and adjust strategies as needed.
• Act as voice of the customer to influence product and service improvements.
• Mitigate account risk and share best practices to scale success.

Skills

Enterprise relationships

Executive stakeholder management

Strategic account planning

Renewals & expansions

CRM data & forecasting

Job description

Conexess Group is seeking a Customer Success Executive in Tallahassee, FL to drive retention, growth, and long-term value across strategic enterprise accounts. You will act as a strategic advisor to executives, align products to business priorities, and collaborate with cross-functional teams to deliver measurable outcomes.

The role emphasizes autonomy, commercial acumen, and the ability to navigate complex customer environments, balancing renewal risk with expansion opportunities and