Strategic Enterprise Customer Success Manager

TrueLoyal; San Antonio (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Premier Health Insurance plan

Dental and vision insurance

Open PTO

9 paid holidays

401(k) with employer match

Life, AD&D, and Disability coverage

Collaborative learning environment

Growth opportunities

Cutting-edge technology

Competitive salary

Fun work atmosphere

Job summary

TrueLoyal is seeking a Customer Success Manager to serve as a trusted advisor to our most valued accounts, building executive-level partnerships and aligning our loyalty platform with clients' business and marketing objectives.

You will own the renewal lifecycle, lead QBRs/EBRs, drive retention and expansion, and collaborate with Sales, Marketing, and Product to surface insights and secure measurable outcomes for enterprise brands.

Qualifications

• 2–4 years in Customer Success or strategic account roles.
• Experience engaging with executive stakeholders (VP, C-suite).
• Proven track record in retention and expansion.
• Background in marketing, MarTech, or digital marketing strategy.
• SaaS familiarity in loyalty/eCommerce platforms.
• Stable career history (2–3 years per role).

Responsibilities

• Build executive-level relationships and partnerships with assigned accounts.
• Develop tailored success plans aligning marketing goals with our platform.
• Own renewal lifecycle and retention strategies.
• Identify upsell/cross-sell opportunities and justify ROI to executives.

Skills

Executive presence

Strategic relationships

Executive communication

MarTech knowledge

Renewals expertise

Upsell strategy

ROI storytelling

Discovery listening

Job description

TrueLoyal is seeking a Customer Success Manager to serve as a trusted advisor to our most valued accounts, building executive-level partnerships and aligning our loyalty platform with clients' business and marketing objectives.

You will own the renewal lifecycle, lead QBRs/EBRs, drive retention and expansion, and collaborate with Sales, Marketing, and Product to surface insights and secure measurable outcomes for enterprise brands.