Strategic Enterprise CSM: Executive Relationships & ROI

Conexess Group; Charleston (WV); In loco; USD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Conexess Group seeks a senior Customer Success Manager to drive retention, growth, and long-term value across a portfolio of strategic enterprise accounts in the United States. You will build trusted relationships with executive stakeholders and develop strategic account plans to expand revenue and strengthen partnerships.

You will serve as a strategic advisor, increasing product adoption, improving engagement, and translating customer needs into actionable strategies that demonstrate measurable

Competenze

• 5–7+ years managing enterprise customer relationships.
• Experience with executive stakeholders (VP/C-suite).
• Ability to translate data into ROI stories.
• Experience in SaaS and renewal/expansion management is a plus.

Mansioni

• Drive retention, growth, and long-term value across strategic accounts.
• Build executive relationships and align solutions to business objectives.
• Lead renewals and expansion initiatives with pricing and terms.
• Demonstrate customer value through ROI and measurable outcomes.
• Lead data-driven QBRs and EBRs with stakeholders.
• Coordinate cross-functional initiatives across product, operations, marketing, support, finance, and legal.
• Maintain accurate renewal forecasts and pipeline data.
• Advocate for customer needs to influence product strategy.

Conoscenze

Enterprise account management

Executive stakeholder management

Strategic account planning

Renewals & expansions

Data-driven ROI storytelling

Cross-functional collaboration

Strumenti

CRM systems

Descrizione del lavoro

Conexess Group seeks a senior Customer Success Manager to drive retention, growth, and long-term value across a portfolio of strategic enterprise accounts in the United States. You will build trusted relationships with executive stakeholders and develop strategic account plans to expand revenue and strengthen partnerships.

You will serve as a strategic advisor, increasing product adoption, improving engagement, and translating customer needs into actionable strategies that demonstrate measurable