Strategic Customer Success Manager: Growth & Retention Lead

R2 Unified Technologies; Boca Raton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k with matching

Profit sharing

Unlimited PTO

100% Covered medical and dental

Life Insurance

Short and long-term disability

Job summary

A leading managed services provider in Boca Raton, Florida, is seeking a Customer Success Manager to ensure customer satisfaction and retention through strong relationship management. The role involves serving as the primary contact for clients, leading quarterly business reviews, and coordinating communications during service incidents. The ideal candidate will have at least 3 years of experience in customer success and excellent communication skills. This position also offers benefits including 401k matching, unlimited PTO, and comprehensive medical coverage.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Service Delivery within a Managed Services Provider (MSP).
• Experience preparing and presenting client-facing reports and presentations using PowerPoint.
• Strong ability to analyze service data and translate technical performance metrics into business-friendly insights for clients.

Responsibilities

• Serve as the primary relationship manager for assigned managed service clients.
• Lead Quarterly Business Reviews (QBRs) with client stakeholders.
• Monitor client satisfaction and address concerns proactively.
• Own and coordinate client communication during service incidents.

Skills

Customer Success Management

Relationship Management

PowerPoint Presentation

Service Delivery

Communication Skills

Tools

PSA Platforms

Job description

A leading managed services provider in Boca Raton, Florida, is seeking a Customer Success Manager to ensure customer satisfaction and retention through strong relationship management. The role involves serving as the primary contact for clients, leading quarterly business reviews, and coordinating communications during service incidents. The ideal candidate will have at least 3 years of experience in customer success and excellent communication skills. This position also offers benefits including 401k matching, unlimited PTO, and comprehensive medical coverage.