Strategic Customer Success Executive — Remote (FL)

Transformcap; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Wellness program

Paid time off

Parental leave

Employee ERGs

HSA/FSAs

401(k) match

Job summary

Unite Us is seeking a Customer Success Executive for a remote, U.S.-based role focused on Florida. You will own retention, expansion, and value realization for a portfolio of high-value accounts, engaging executive stakeholders and guiding cross-functional teams to drive measurable outcomes.

You will lead value-based strategies, craft renewal plans, and align internal partners (Product, Ops, Marketing, Support) to ensure sustained adoption and growth. Travel may be required.

Qualifications

• 5-7 years of professional work experience suggested.
• 5+ years of customer success, account management, or directly related work experience preferred.
• Demonstrated experience in managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals and retention opportunities.

Responsibilities

• Own value-based account strategy and execution, aligning stakeholders on forward plans and optimization opportunities.
• Own relationships across the customer's organization, including executive stakeholders; initiate and deepen executive connections.
• Lead retention strategy for complex accounts, aligning executive stakeholders and mitigating at-risk accounts.
• Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.
• Design solutions for complex use cases; translate customer needs into actionable product feedback.
• Synthesize platform and outcomes data into outcome-driven narratives; deliver executive readouts and QBRs.

Skills

5-7 years experience

5+ years CS/account mgmt

Book of business

Strategic partnerships

Renewals & retention

Job description

Unite Us is seeking a Customer Success Executive for a remote, U.S.-based role focused on Florida. You will own retention, expansion, and value realization for a portfolio of high-value accounts, engaging executive stakeholders and guiding cross-functional teams to drive measurable outcomes.

You will lead value-based strategies, craft renewal plans, and align internal partners (Product, Ops, Marketing, Support) to ensure sustained adoption and growth. Travel may be required.