Strategic Enterprise Customer Success Lead

Conexess Group; Honolulu (HI); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Conexess Group is seeking a Senior Customer Success Manager in Hawaii to drive retention, growth, and long-term value across strategic enterprise accounts. The role focuses on executive stakeholder relationships, strategic account plans, and expanding revenue.

You will partner with Product, Operations, Marketing, Support, Finance, and Legal to ensure customer needs are met while delivering measurable outcomes.

Qualifications

• 5-7+ years managing enterprise or strategic customer relationships.
• At least 5 years in Customer Success, Account Management, Strategic Accounts, Client Services, or a closely related field.
• Experience working with VP-level, C-suite, and other senior executive stakeholders.

Responsabilités

• Drive customer retention and growth across a portfolio of strategic enterprise accounts.
• Build executive-level relationships with senior leaders and C-suite stakeholders.
• Manage renewals and expansion initiatives, including pricing, terms, and procurement considerations.
• Demonstrate customer value and ROI by translating data into clear narratives.
• Lead data-driven QBRs and EBRs, aligning outcomes with strategic priorities.
• Coordinate cross-functional initiatives across Product, Operations, Marketing, Support, Finance, and Legal.
• Increase product and platform adoption through targeted enablement programs.
• Maintain accurate revenue forecasts and renewal pipelines.
• Develop detailed strategic account plans with measurable success criteria.
• Voice of the customer to influence product priorities and service improvements.
• Identify and mitigate account risk through proactive engagement.
• Share best practices to improve customer success processes.

Connaissances

Executive stakeholder management

Customer success

Renewals & expansion

Strategic account planning

Data-driven storytelling

Cross-functional collaboration

CRM data management

Description du poste

Conexess Group is seeking a Senior Customer Success Manager in Hawaii to drive retention, growth, and long-term value across strategic enterprise accounts. The role focuses on executive stakeholder relationships, strategic account plans, and expanding revenue.

You will partner with Product, Operations, Marketing, Support, Finance, and Legal to ensure customer needs are met while delivering measurable outcomes.