Senior Enterprise CSM — Strategic Partner to Executives

Okta; New York (NY); Híbrido; USD 151.000 - 207.900; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k)

Paid leave including PTO and parental leave

Descripción de la vacante

Okta is seeking a Sr. Customer Success Manager in New York to enhance customer retention and business value. This role involves building strong customer relationships, driving proactive success strategies, and guiding customers toward optimal use of Okta's solutions.

The ideal candidate has over 5 years of experience in customer success or account management, with a solid understanding of enterprise needs and the ability to communicate effectively with senior executives. Compensation for this role ranges from $151,000 to $207,900 annually, depending on experience and qualifications.

Formación

• Experience in a customer success or account management role, managing large, complex enterprises.
• Strong track record of delivering exceptional customer experience.
• Exceptional presentation and communication skills with C-level executives.
• Strong analytical skills with the ability to understand customer priorities.

Responsabilidades

• Develop and nurture strong customer and executive relationships.
• Design and execute proactive success plans and Strategic Business Reviews.
• Champion customers internally and mobilize cross-functional partners.
• Gather and surface feedback for continuous improvement.
• Identify and communicate relevant new products and features.

Conocimientos

Customer success management

Relationship management

Problem-solving

Consultative skills

Emotional intelligence

Educación

5+ years experience in customer success or account management

Herramientas

Enterprise security tools (preferred)

Descripción del empleo

Okta is seeking a Sr. Customer Success Manager in New York to enhance customer retention and business value. This role involves building strong customer relationships, driving proactive success strategies, and guiding customers toward optimal use of Okta's solutions.

The ideal candidate has over 5 years of experience in customer success or account management, with a solid understanding of enterprise needs and the ability to communicate effectively with senior executives. Compensation for this role ranges from $151,000 to $207,900 annually, depending on experience and qualifications.