Strategic Enterprise CSM — AI Procurement Platform

ORO Labs; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Collaborative team culture

Opportunity for impact in a growing company

Job summary

A leading SaaS company in the United States is seeking a Customer Success Manager to act as the primary contact for enterprise clients post-implementation. The role focuses on driving customer value from the AI-based procurement platform, fostering relationships, and collaborating with cross-functional teams. Ideal candidates have over 5 years in Customer Success within SaaS environments. Join a dynamic, fast-growing team committed to transforming procurement experiences for global brands.

Qualifications

• 5+ years of experience in Customer Success or Account Management in SaaS.
• Experience managing relationships with senior executives.
• Familiarity with procurement software and process automation.

Responsibilities

• Develop understandings of customer business goals and challenges.
• Drive regular business reviews and manage customer expectations.
• Monitor customer health scores to improve engagement.

Skills

Customer obsession

Analytical thinking

Stakeholder management

Communication skills

Collaboration

Tools

Gainsight

Salesforce

Job description

A leading SaaS company in the United States is seeking a Customer Success Manager to act as the primary contact for enterprise clients post-implementation. The role focuses on driving customer value from the AI-based procurement platform, fostering relationships, and collaborating with cross-functional teams. Ideal candidates have over 5 years in Customer Success within SaaS environments. Join a dynamic, fast-growing team committed to transforming procurement experiences for global brands.