Enterprise Field Services CSM — AI Growth & Renewals (Remote)

Escalon Services; United States; Remoto; USD 80.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunity for career impact

Collaborative team environment

Competitive compensation with incentives

Descrizione del lavoro

A leading service provider in the United States is seeking a Customer Success Manager to manage enterprise accounts in the field services industry. The successful candidate will drive customer engagement, renewals, and upsells while collaborating with sales teams. This mid-senior level role offers competitive compensation, including base salary and performance incentives. Up to 40–50% travel is expected within the U.S. Ideal candidates will have 5–7+ years of experience in customer success or similar roles.

Competenze

• 5–7+ years of experience in Customer Success or Account Management.
• Strong background in field services industries.
• Proven success managing enterprise accounts.

Mansioni

• Serve as the primary contact for enterprise field services accounts.
• Drive adoption, renewals, and upsell targets.
• Lead onboarding and implementation for new enterprise customers.
• Conduct Quarterly Business Reviews with customers.
• Identify upsell opportunities within existing accounts.

Conoscenze

Customer Success

Account Management

SaaS

Analytical Skills

Relationship-Building

Descrizione del lavoro

A leading service provider in the United States is seeking a Customer Success Manager to manage enterprise accounts in the field services industry. The successful candidate will drive customer engagement, renewals, and upsells while collaborating with sales teams. This mid-senior level role offers competitive compensation, including base salary and performance incentives. Up to 40–50% travel is expected within the U.S. Ideal candidates will have 5–7+ years of experience in customer success or similar roles.