Strategic Enterprise CSM — AI-Driven Growth

The Wrap; Chicago (IL); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity through Employee Share Option

Learning programs and coaching

MacBook and home workspace budget

Parental leave

Medical insurance for you and family

Social impact days

Job summary

Culture Amp is seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership, proactive risk management, and value‑led customer success. You’ll work in our GTM pod model, partnering with Sales and Renewals to align on account strategy, deliver a coordinated customer experience, and own customer outcomes.

Base Salary Range (US) $131,000 — $150,000 USD. The total compensation package includes equity and benefits.

Qualifications

• Experience in enterprise customer success or account management.
• Proven track record with GRR and NRR.
• Strong executive communication and data-driven storytelling.
• Ability to manage risk and drive adoption.

Responsibilities

• Own a strategic Enterprise portfolio of 40–55 customers.
• Drive commercial outcomes, manage GRR and NRR.
• Lead executive conversations and align priorities to business value.
• Collaborate across Sales, Renewals, and pod leaders.
• Leverage AI-enabled workflows to surface insights.

Skills

Executive communication

Account management

Risk management

Cross-functional collaboration

AI awareness

Tools

Vitally

Job description

Culture Amp is seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership, proactive risk management, and value‑led customer success. You’ll work in our GTM pod model, partnering with Sales and Renewals to align on account strategy, deliver a coordinated customer experience, and own customer outcomes.

Base Salary Range (US) $131,000 — $150,000 USD. The total compensation package includes equity and benefits.