Strategic Enterprise CSM for Growth & Adoption (Remote)

Connecteam; New York (NY); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee its largest Enterprise customers in the US. You’ll drive long-term retention, expansion, and advocacy with a data-driven, consultative approach.

This fully remote role requires comfort across time zones and strong executive stakeholder engagement. Ideal candidates have enterprise SaaS experience, a deep understanding of workforce management, and a track record of partnering with executives to realize value across complex

Qualifications

• 3+ years in a B2B SaaS Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV $100K+).
• Ability to engage with and influence C-level executives.
• Proven expansion and cross-sell experience within accounts.
• Skilled in digital transformation and change management.
• Strong verbal and written communications with executive audiences.
• Analytical mindset with data-driven decision making.
• Thrives in a fast-paced, high-growth environment with independence.
• Experience with global teams across multiple time zones.
• Willingness to travel occasionally for onsite reviews and events.

Responsibilities

• Develop strategic success plans aligned with customer objectives for retention and growth.
• Engage with C-level and IT stakeholders to drive adoption and advocacy.
• Collaborate with customers to solve business challenges and maximize value.
• Identify expansion opportunities and drive upsell/cross-sell with Sales.
• Use analytics to identify risks, opportunities, and improvement areas.
• Partner with Marketing to develop case studies and success stories.
• Serve as primary escalation point and coordinate cross-functional resolution.
• Stay ahead of industry trends and workforce management best practices.

Skills

B2B SaaS

Enterprise/Strategic accounts

Executive engagement

Expansion & upsells

Digital transformation

Change management

Executive presentations

Data-driven decision-making

Global teams

Travel (onsite visits)

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee its largest Enterprise customers in the US. You’ll drive long-term retention, expansion, and advocacy with a data-driven, consultative approach.

This fully remote role requires comfort across time zones and strong executive stakeholder engagement. Ideal candidates have enterprise SaaS experience, a deep understanding of workforce management, and a track record of partnering with executives to realize value across complex