Strategic Enterprise CSM — Remote (West Coast)

Brightflag; San Francisco (CA); Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Competitive base salary

15 days PTO

Comprehensive health insurance

Hybrid working arrangements

Job summary

A leading legal tech firm is looking for an experienced Customer Success Manager to join its team on the West Coast. In this remote position, you will build trusted relationships with executive sponsors, track customer goals, and act as a product expert. The ideal candidate will possess over 3 years of experience in customer success within a SaaS environment, with a proficiency in data analysis and stakeholder engagement. This role also offers a competitive salary and comprehensive health benefits.

Qualifications

• 3+ years in a CSM role at a SaaS company.
• Experience managing high-touch relationships.
• Proficient in data presentation and storytelling.

Responsibilities

• Establish trusted advisor relationships with customers.
• Deliver Executive Business Reviews focused on insights.
• Track progress toward customer goals.

Skills

Relationship building with executive stakeholders

Data analysis and presentation

Multi-priority management

Expertise in SaaS solutions

Curiosity about product and industry

Tools

Salesforce

JIRA

Zendesk

Excel

Google Sheets

Job description

A leading legal tech firm is looking for an experienced Customer Success Manager to join its team on the West Coast. In this remote position, you will build trusted relationships with executive sponsors, track customer goals, and act as a product expert. The ideal candidate will possess over 3 years of experience in customer success within a SaaS environment, with a proficiency in data analysis and stakeholder engagement. This role also offers a competitive salary and comprehensive health benefits.