Strategic Enterprise CSM — Remote, C-Level Impact

Connecteam; Denver (CO); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

401(k)

Job summary

Connecteam is hiring a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic customers. This fully remote role requires navigating multiple time zones and delivering value through executive-level guidance, adoption strategies, and proactive expansion opportunities.

Strong SaaS and workforce management experience are essential for success. You'll partner with executives, IT, and operations to realize value, drive retention, and advocate for Connecteam in a

Qualifications

• 3+ years of B2B SaaS experience in CS/AM/Consulting (enterprise focus).
• Experience managing Enterprise/Strategic accounts (ACV $100K+).
• Proven ability to engage with and influence C-level executives.
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and adoption strategies.
• Excellent verbal and written communication, including executive presentations.
• Analytical mindset with data-driven decision making.
• Ability to work across time zones and with global teams.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ objectives.
• Engage with C-suite, IT, and operations to drive adoption and retention.
• Partner with Sales to identify expansions and upsell opportunities.
• Leverage usage analytics to identify risks and opportunities.
• Collaborate with Marketing for case studies and advocacy.
• Serve as primary escalation point with cross-functional teams.
• Stay ahead of industry trends and workforce management best practices.

Skills

B2B SaaS experience

Executive engagement

Expansion/upsell

Digital transformation

Change management

Analytics & data-driven decisions

Executive communication

Cross-timezone collaboration

Job description

Connecteam is hiring a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic customers. This fully remote role requires navigating multiple time zones and delivering value through executive-level guidance, adoption strategies, and proactive expansion opportunities.

Strong SaaS and workforce management experience are essential for success. You'll partner with executives, IT, and operations to realize value, drive retention, and advocate for Connecteam in a