Strategic Enterprise CSM — Remote

Samsara; United States; On-site; USD 88,753 - 114,857; Full time

Benefits offered by this job

Flexible working model

Health benefits

Employee-led charity fund

Job summary

A leading IoT solutions company is seeking a Strategic Customer Success Manager to enhance operational safety and efficiency for Fleet customers. This role involves cross-functional collaboration and requires a strong background in account management. Ideal candidates should have extensive experience in customer success roles and a passion for problem-solving. A Bachelor's degree is required, with a salary range of $121,975 — $157,850 CAD.

Qualifications

• 6+ years of work experience in a senior role such as Customer Success or account management.
• Experience supporting Enterprise SaaS and Fortune 500 companies.
• Diplomacy and poise under pressure when dealing with customer issues.

Responsibilities

• Ensure customers increase the safety, efficiency, and sustainability of their operations using IoT platform.
• Compose joint success plans outlining customer objectives.
• Conduct workshops with customers to recommend workflow changes.

Skills

Problem-solving skills

Strong emotional intelligence

Communicating effectively

Building trust

Education

Bachelor's degree from a 4-year institution

Job description

A leading IoT solutions company is seeking a Strategic Customer Success Manager to enhance operational safety and efficiency for Fleet customers. This role involves cross-functional collaboration and requires a strong background in account management. Ideal candidates should have extensive experience in customer success roles and a passion for problem-solving. A Bachelor's degree is required, with a salary range of $121,975 — $157,850 CAD.