Strategic Enterprise CSM: Drive Adoption & Growth

Checkr; San Francisco (CA); On-site; USD 169,000 - 199,000; Full time

Benefits offered by this job

Learning & development allowance

Competitive cash & equity compensation

100% medical, dental, vision coverage

Fertility/adoption/parental planning $

Flexible PTO policy

Monthly wellness stipend

In-office perks: lunch 5x/week, comms,

Job summary

Checkr is seeking a Customer Success Manager in San Francisco to own a portfolio of strategic accounts post-sale. You will drive adoption, ensure executive alignment, and lead outcomes across a high-growth book of business.

You’ll partner with Sales on renewals and expansion, leverage AI to scale impact, and translate product value into measurable business outcomes while maintaining a strong focus on retention and customer success in a fast-moving environment.

Qualifications

• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
• A track record of driving both retention and expansion.
• Comfort working with executive stakeholders as well as customer technical teams.
• Experience in a high-growth environment.
• Curiosity about AI and a habit of experimenting with it in your workflows.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes.

Responsibilities

• Own Strategic Accounts End-to-End: Serve as the primary post-sale owner for high-impact, high-visibility customers; Drive executive-level alignment on business goals and measurable outcomes; Ensure customers move from contract to meaningful production usage quickly.
• Drive Adoption & Commercial Growth: Identify underutilization and remove barriers to deeper adoption; Surface expansion opportunities tied to customer workflows and risk exposure; Partner closely with Sales on renewals and strategic growth motions; Be accountable for retention and expansion revenue across your portfolio; Use AI tools to work smarter and scale your impact across accounts.
• Translate Product Into Business Impact: Understand customer workflows well enough to connect product capabilities to operational and financial outcomes; Lead quarterly business reviews that demonstrate ROI and strategic value; Turn performance data into actionable insights that shape customer strategy; Leverage AI to turn data into insights; Bring the voice of the customer to Product and leadership through structured feedback.
• Help Us Scale: Apply and refine our segmentation, engagement models, and risk signals as the customer base grows; Strengthen repeatable frameworks for onboarding, renewals, and expansion; Contribute to the processes and best practices that let the team support more customers without losing quality; Raise the bar on what great customer partnership looks like as we grow.

Skills

Enterprise accounts

Post-sale ownership

Executive stakeholder management

High-growth account management

Retention and expansion

AI curiosity in workflows

Bias for action

ownership of outcomes

Tools

Zendesk

Salesforce

Google Apps

Lovable

Claude

Looker

Omni

Job description

Checkr is seeking a Customer Success Manager in San Francisco to own a portfolio of strategic accounts post-sale. You will drive adoption, ensure executive alignment, and lead outcomes across a high-growth book of business.

You’ll partner with Sales on renewals and expansion, leverage AI to scale impact, and translate product value into measurable business outcomes while maintaining a strong focus on retention and customer success in a fast-moving environment.