Strategic Customer Success Partner: Growth & Retention

Medium; San Jose (CA); On-site; USD 26,100 - 31,900; Full time

Job summary

Medium is seeking a Customer Success Manager (CSM) based in San Jose, California. This pivotal role emphasizes building strong relationships with clients, ensuring they gain maximum value from our products. The CSM will engage with a defined portfolio of clients, focusing on their success and satisfaction.

Key responsibilities include proactive account management, driving growth through upselling, and facilitating customer enablement. Exceptional communication skills are required, with a focus on empathy and understanding client needs.

Qualifications

• Able to communicate complex solutions clearly and persuasively.
• Experience in managing client portfolios and accounts.
• Knowledge of customer success metrics and business drivers.

Responsibilities

• Engage proactively with assigned clients to monitor satisfaction.
• Identify organic growth opportunities within client accounts.
• Ensure high levels of client retention and satisfaction.

Skills

Exceptional interpersonal skills

Relationship management

Sales and negotiation skills

Active listening

Empathy

Tools

Customer Relationship Management (CRM)

Customer Success Management (CSM)

Job description

Medium is seeking a Customer Success Manager (CSM) based in San Jose, California. This pivotal role emphasizes building strong relationships with clients, ensuring they gain maximum value from our products. The CSM will engage with a defined portfolio of clients, focusing on their success and satisfaction.

Key responsibilities include proactive account management, driving growth through upselling, and facilitating customer enablement. Exceptional communication skills are required, with a focus on empathy and understanding client needs.