Senior Enterprise CSM & Growth Strategist

Findigs, Inc.

New York (NY)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Hybrid schedule

Mission-driven culture

Competitive compensation

Flexible PTO

Wellness benefits

Job summary

Findigs, Inc. is seeking a Senior Customer Success Manager to own the post-sale lifecycle for a portfolio of enterprise accounts. You will drive platform adoption, demonstrate value, and foster long-term partnerships with senior client leaders.

You will lead strategic reviews, navigate complex organizations, and collaborate with Sales and Implementations on renewals and expansions. A builder mindset for AI-driven workflows is highly valued.

Qualifications

6+ years in a customer-facing role managing B2B SaaS or consulting accounts.
Proven ability to engage senior executives and stakeholders.
Experience driving product adoption, renewals and expansion opportunities.
Ability to translate client needs into actionable product insights.

Responsibilities

Own post-sale lifecycle for a portfolio of accounts.
Drive platform adoption and demonstrate value to clients.
Lead executive reviews with client stakeholders to align on goals.
Collaborate with Sales and Implementations on renewals and expansions.
Translate feedback to Product/Engineering for improvements.
Mentor and guide junior Customer Success team members.

Skills

Strategic account mgmt

Executive relationship mgmt

AI workflow automation

Renewals & expansions

Platform adoption

Presentation & communication

CRM platforms

Tools

Salesforce

HubSpot

Gainsight

Job description

You will lead strategic reviews, navigate complex organizations, and collaborate with Sales and Implementations on renewals and expansions. A builder mindset for AI-driven workflows is highly valued.

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