Remote Strategic CSM for Enterprise SaaS Growth & Adoption

Responsive; Dallas (TX); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company matching

Unlimited professional development

Paid vacation and sick days

Sabbatical after 5 years

Mental Wellness Program

Team events and happy hours

Competitive health benefits

Descripción de la vacante

Responsive is seeking a Customer Success Manager to own strategic enterprise relationships, promote software adoption, and identify services opportunities. You will be the trusted advisor, driving adoption and value across the customer lifecycle while collaborating with cross-functional teams.

Ideal candidates bring 5+ years in customer success with enterprise accounts, strong analytics, and experience with Gainsight and Salesforce. Travel up to 10% is required.

Formación

• 5+ years in customer success or related roles.
• Experience with enterprise accounts and multi-stakeholder environments.
• Familiarity with analytics platforms such as Gainsight or similar.

Responsabilidades

• Maintain consultative interactions with customers via email, phone, video calls, and in-person meetings.
• Reduce churn by building long-term loyalty and trust.
• Use Gainsight to monitor adoption, keep records, and communicate with customers.
• Manage and negotiate renewal agreements with current customers.
• Drive customer satisfaction through surveys, calls, and feedback sessions.
• Collaborate with internal teams to optimize engagement plans and uncover opportunities.
• Identify revenue-generating opportunities and plan ongoing training webinars.
• Facilitate onboarding and provide strategic consultancy to client staff.

Conocimientos

Customer Success

Enterprise Accounts

Churn Reduction

Gainsight

Salesforce

Analytics

Communication

Travel

Educación

Bachelor's degree

Associate degree

Herramientas

Gainsight

Salesforce

Descripción del empleo

Responsive is seeking a Customer Success Manager to own strategic enterprise relationships, promote software adoption, and identify services opportunities. You will be the trusted advisor, driving adoption and value across the customer lifecycle while collaborating with cross-functional teams.

Ideal candidates bring 5+ years in customer success with enterprise accounts, strong analytics, and experience with Gainsight and Salesforce. Travel up to 10% is required.