Senior Enterprise Customer Success Manager

Candidate; San Francisco (CA); On-site; USD 169,000 - 199,000; Full time

Benefits offered by this job

Learning and development allowance

Competitive cash and equity

100% medical, dental, and vision

Fertility/adoption and parental care

Job summary

Checkr is seeking a Customer Success Manager to own strategic accounts in a fast-growing SaaS environment. You will drive adoption, retention, and expansion while aligning with executive stakeholders across complex workstreams.

You’ll translate product capabilities into measurable business outcomes, lead quarterly business reviews, and partner with Sales on renewals and growth motions in a high-growth setting.

Qualifications

• Experience managing a book of enterprise accounts in Customer Success or Strategic Account Management in B2B SaaS.
• Proven track record in retention and expansion with revenue responsibility.
• Comfort working with executive stakeholders and technical teams.

Responsibilities

• Own strategic accounts end-to-end and drive executive alignment.
• Identify adoption barriers and surface expansion opportunities.
• Translate product value to business impact and lead business reviews.
• Scale processes for onboarding, renewals, and expansion.

Skills

Enterprise accounts

Post-sale CS/SA

Executive stakeholder management

B2B SaaS experience

Job description

Checkr is seeking a Customer Success Manager to own strategic accounts in a fast-growing SaaS environment. You will drive adoption, retention, and expansion while aligning with executive stakeholders across complex workstreams.

You’ll translate product capabilities into measurable business outcomes, lead quarterly business reviews, and partner with Sales on renewals and growth motions in a high-growth setting.