Strategic CS Director: Lead Top Accounts & Growth

Checkr, Inc.; Nashville (TN); On-site; USD 179,000 - 211,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Fertility, adoption and parental-plann

Flexible PTO

Learning and development allowance

Competitive cash and equity

Monthly wellness stipend

Job summary

Checkr, Inc. in Nashville, TN is seeking a Director of Checkr's Strategic Customer Success to lead a team of 5 CSMs serving our largest clients.

You will drive value realization, executive relationships, and a superb customer experience, reporting to the Senior Director of Customer Success. You will set strategies to maximize retention and revenue, collaborate with Sales, Product, and Engineering, and mentor your team to excel in a complex, fast-paced environment while traveling up to 25% for

Qualifications

• 10+ years in Customer Success or related roles with leadership experience
• Proven ability to manage executive-level relationships
• Strong problem-solving, data-driven decision making and communication skills
• Willingness to travel up to 25% for customer engagements and team meetings

Responsibilities

• Lead and develop a high-performing team of Customer Success Managers, mentoring and empowering them
• Oversee strategic customer relationships at SVP/VP/Director levels and act as escalation point
• Develop and implement strategies to maximize customer value, retention, and growth
• Collaborate with Sales, Account Management, Product, Engineering, Support, and executive teams
• Monitor performance metrics, optimize resources, and promote process improvements
• Identify and pursue expansion opportunities aligned with customer goals

Skills

Leadership

Strategic planning

Customer success

Job description

Checkr, Inc. in Nashville, TN is seeking a Director of Checkr's Strategic Customer Success to lead a team of 5 CSMs serving our largest clients.

You will drive value realization, executive relationships, and a superb customer experience, reporting to the Senior Director of Customer Success. You will set strategies to maximize retention and revenue, collaborate with Sales, Product, and Engineering, and mentor your team to excel in a complex, fast-paced environment while traveling up to 25% for