Strategic Enterprise Customer Success Manager

Nimble; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Nimble, a leader in AI web search, seeks a Strategic Customer Success Manager (CSM) to drive adoption, retention, and expansion across enterprise accounts from our San Francisco hub. You’ll partner with senior stakeholders to deliver measurable outcomes using Nimble’s platform.

You’ll align customer business needs with Nimble’s technical solutions, collaborate with Product, Support, and Engineering, and own long-term success through risk mitigation and value realization.

Qualifications

• 6+ years of customer-facing SaaS experience.
• 3+ years supporting enterprise customers.
• Experience partnering with Engineering, Data, AI teams in complex environments.
• Strong technical aptitude with familiarity in web technologies (HTML/CSS) and APIs.
• Exceptional communication and executive presence with senior stakeholders.

Responsibilities

• Own revenue growth and retention for an enterprise portfolio, driving expansion and renewals.
• Build deep relationships with data, engineering, product, and BI stakeholders.
• Run QBRs/EBRs and demonstrate ROI to executives.
• Monitor health signals and mitigate risks before they escalate.
• Collaborate with Product and Solutions/Engineering to relay feedback and influence roadmap.
• Construct enterprise-wide business cases showing ROI of Nimble’s Web Search Agents.
• Maintain strong customer partnerships and coordinate with account teams.

Skills

Customer Success

Account Management

Enterprise SaaS

Stakeholder Management

Technical Aptitude

Executive Communication

Tools

HTML/CSS

APIs

Logs

Workflows

Job description

Nimble, a leader in AI web search, seeks a Strategic Customer Success Manager (CSM) to drive adoption, retention, and expansion across enterprise accounts from our San Francisco hub. You’ll partner with senior stakeholders to deliver measurable outcomes using Nimble’s platform.

You’ll align customer business needs with Nimble’s technical solutions, collaborate with Product, Support, and Engineering, and own long-term success through risk mitigation and value realization.