Strategic Enterprise CSM - Drive Adoption & Value

Search Partner Group, LLC; Austin (TX); Sur place; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

Career development opportunities

Résumé du poste

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to oversee a portfolio of high-value enterprise customers and drive adoption, value realization, and long-term retention. You will serve as a strategic advisor, connecting customers' business goals with technology solutions and coordinating across executives and functions to deliver measurable outcomes.

This role offers a clear path to strategic Customer Success responsibilities with competitive compensation and

Qualifications

• 3+ years direct Customer Success experience in B2B software or enterprise tech.
• Experience managing high-value enterprise customers and driving outcomes.
• Ability to develop strategic Customer Success Plans aligning priorities with measurable results.
• Strong executive-level relationship-building and communication skills.

Responsabilités

• Manage a portfolio of complex, high-value enterprise accounts.
• Develop success plans linking customer priorities to measurable outcomes.
• Drive product adoption, retention and renewals; monitor account health.
• Engage senior executives and cross-functional stakeholders across the organization.
• Lead strategic meetings, business reviews and value discussions.
• Identify risks and coordinate mitigation actions with internal teams.
• Collaborate with Sales/Account Management on expansion opportunities.
• Translate technology value into business outcomes for customers.

Connaissances

Customer success

Strategic planning

Executive relationship management

Cross-functional collaboration

Outils

Salesforce

Gainsight

Totango

Description du poste

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to oversee a portfolio of high-value enterprise customers and drive adoption, value realization, and long-term retention. You will serve as a strategic advisor, connecting customers' business goals with technology solutions and coordinating across executives and functions to deliver measurable outcomes.

This role offers a clear path to strategic Customer Success responsibilities with competitive compensation and