Remote Strategic Customer Success Manager, Enterprise

CivilGrid; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

CivilGrid, a venture-backed startup, is seeking a Strategic Customer Success Manager. The role is remote with a Texas preference and consideration for Colorado, Georgia, Kansas City, and Chicago; open to other US locations.

You will own strategic enterprise accounts (utilities, DOTs, large engineering firms) and drive executive engagements, multi-year renewals, and expansions across regions and projects. OTE is $130,000–$190,000 with a 70/30 base-to-commission split, plus equity and

Qualifications

• 6+ years in customer success, account management or consulting roles with enterprise accounts.
• Proven renewals and expansion in large accounts (utilities, DOTs, public agencies or AEC firms).
• Comfort presenting to executives and technical teams; strong ROI focus.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end (pilot, adoption, health, renewal, expansion).
• Build strategic account plans mapping org structure, stakeholders, and priorities.
• Maintain relationships with executive sponsors and champions; lead executive reviews.
• Partner with Solutions Engineers on pilots, deployment strategy and success criteria.
• Drive expansion with Account Executives across teams and regions; co-own the commercial motion.
• Identify risks early and escalate across Product, Engineering and Operations.
• Provide voice-of-customer input to Product and roadmap; develop flagship case studies.

Skills

Executive communication

Renewals & expansions

Strategic account mgmt

Commercial acumen

Technical aptitude

Travel 30-50%

Job description

CivilGrid, a venture-backed startup, is seeking a Strategic Customer Success Manager. The role is remote with a Texas preference and consideration for Colorado, Georgia, Kansas City, and Chicago; open to other US locations.

You will own strategic enterprise accounts (utilities, DOTs, large engineering firms) and drive executive engagements, multi-year renewals, and expansions across regions and projects. OTE is $130,000–$190,000 with a 70/30 base-to-commission split, plus equity and