Strategic Enterprise CS Leader
Contentful
14 days+
Application generator
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Get past ATS filters
Benefits offered by this job
Job summary
A leading digital experience platform is seeking a Strategic Customer Success Manager in Denver, Colorado. This role involves managing complex enterprise accounts, ensuring customer success throughout their digital transformation. Responsibilities include developing strategic success plans, leading business reviews, and driving product adoption. The ideal candidate will have over 10 years of experience in customer success within a SaaS environment and strong relationships with C-suite executives. Subsidized healthcare, stock options, and generous paid time off are among the perks offered.
Qualifications
- 10-15+ years in Enterprise Customer Success or Account Management.
- Experience managing complex multinational accounts.
- Strong understanding of digital experience technology ecosystems.
Responsibilities
- Act as the primary post-sale relationship owner for enterprise customers.
- Develop strategic success plans to drive execution.
- Lead quarterly business reviews and communicate outcomes.
Skills
Enterprise Customer Success
Account Management
SaaS/PaaS experience
Digital experience platforms
Executive communication
Strategic planning
Job description
A leading digital experience platform is seeking a Strategic Customer Success Manager in Denver, Colorado. This role involves managing complex enterprise accounts, ensuring customer success throughout their digital transformation. Responsibilities include developing strategic success plans, leading business reviews, and driving product adoption. The ideal candidate will have over 10 years of experience in customer success within a SaaS environment and strong relationships with C-suite executives. Subsidized healthcare, stock options, and generous paid time off are among the perks offered.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
