Remote Strategic Customer Success Leader

Cerbo; Portland (OR); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation based on experience

401(k) with matching company contribution

Short-term and long-term disability insurance

Paid Time Off and company holidays

Full suite of remote working tools

Job summary

A healthcare SaaS company is seeking a Strategic Customer Success Manager. This role involves managing key customer relationships and driving customer satisfaction and retention. The ideal candidate should have over 5 years of experience in EHR or healthcare tech with strong communication skills. The position is 100% remote and offers competitive benefits including a 401(k) plan and comprehensive insurance.

Qualifications

• 5+ years of experience managing high-touch customer relationships in EHR or healthcare technology.
• Strong work ethic and ability to drive retention.
• Excellent communication and mediation skills.

Responsibilities

• Manage ongoing client relationships for top customers as a trusted thought partner.
• Drive customer growth, satisfaction, and retention post-implementation.
• Ensure customer success and leverage feedback for internal improvement.

Skills

EHR/Healthcare technology experience

Customer relationship management

Communication skills

Mediation skills

Tools

CRM experience (Gainsight)

Job description

A healthcare SaaS company is seeking a Strategic Customer Success Manager. This role involves managing key customer relationships and driving customer satisfaction and retention. The ideal candidate should have over 5 years of experience in EHR or healthcare tech with strong communication skills. The position is 100% remote and offers competitive benefits including a 401(k) plan and comprehensive insurance.