Enterprise Customer Success Leader — Strategic Growth

Search Partner Group, LLC; Austin (TX); Hybrid; USD 153,000 - 180,000; Full time

Job summary

Search Partner Group, LLC is seeking a seasoned Customer Success leader to manage a team of 8–10 Enterprise and Strategic CSMs in a hands-on leadership role. You will drive adoption, retention and expansion across high-value accounts, coaching teams to engage at the VP and C-level and to deliver measurable business value.

The ideal candidate excelles at strategic conversations, building playbooks, and aligning technology with client outcomes in a fast-growing B2B environment.

Qualifications

• Minimum 3–5 years of people-management experience.
• Hands-on customer success leadership for enterprise/strategic accounts.
• Proven success driving adoption, retention and renewals in B2B SaaS.
• Ability to develop executive-level relationships (VP/CSA) and business value.
• Strong business acumen; translate technology into outcomes.

Responsibilities

• Lead, coach and develop a team of Enterprise & Strategic CSMs.
• Drive adoption, value realization, retention, renewals and expansion.
• Develop Success Plans aligning technology with business outcomes.
• Create proactive renewal/retention strategies for complex accounts.
• Establish KPIs: GRR, NRR, ARR, health and renewal rates.
• Engage with VP/C-level execs to deepen relationships.
• Collaborate with Sales, Product, Support and Renewals on strategy.
• Identify risks early and implement mitigation and playbooks.

Skills

People management

Enterprise SaaS

Customer success

Coaching

Executive engagement

Strategic thinking

Tools

Gainsight

Salesforce

Gong

Aviso

Job description

Search Partner Group, LLC is seeking a seasoned Customer Success leader to manage a team of 8–10 Enterprise and Strategic CSMs in a hands-on leadership role. You will drive adoption, retention and expansion across high-value accounts, coaching teams to engage at the VP and C-level and to deliver measurable business value.

The ideal candidate excelles at strategic conversations, building playbooks, and aligning technology with client outcomes in a fast-growing B2B environment.