Remote Strategic Enterprise CS Leader

Connecteam; Atlanta (GA); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee our most significant US-based Enterprise and Strategic customers. This fully remote role requires a proactive, consultative approach and expertise in executive stakeholder engagement.

You will drive value realization, retention, and expansion by leveraging digital transformation and adoption strategies across complex organizations, working across time zones with global teams.

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.
• Excellent verbal and written communication skills, including executive presentations.
• Analytical mindset with experience leveraging customer data for decision-making.
• Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently.
• Experience collaborating with global teams across different time zones.
• This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ objectives to ensure long-term retention and growth.
• Build relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Partner with customers to solve business challenges and maximize Connecteam’s value.
• Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Leverage analytics and feedback to identify risks and opportunities for improvement.
• Collaborate with Marketing to develop case studies and promote customer success stories.
• Serve as the primary escalation point, coordinating cross-functionally to resolve issues.
• Stay ahead of industry trends and workforce management best practices as a subject matter expert.

Skills

B2B SaaS experience

Executive engagement

Expansion management

Digital transformation

Analytical mindset

Excellent communication

Time-zone collaboration

Independent initiative

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee our most significant US-based Enterprise and Strategic customers. This fully remote role requires a proactive, consultative approach and expertise in executive stakeholder engagement.

You will drive value realization, retention, and expansion by leveraging digital transformation and adoption strategies across complex organizations, working across time zones with global teams.