Strategic Enterprise Client Success Leader

Indeed; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Indeed is seeking a strategic Enterprise Client Partner in Honolulu, HI, to drive proactive, personalized engagement with large enterprise clients and agencies across email, phone, and video. You will lead executive-level discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment campaigns, maximize hires, ROI, and long-term value.

You’ll collaborate with Sales, Product, and technical teams to resolve complex issues, uphold SLAs, and advance product adoption.

Qualifications

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Account Management

Sales

Client Engagement

Recruitment

Education

Bachelor's degree

Advanced degree

Job description

Indeed is seeking a strategic Enterprise Client Partner in Honolulu, HI, to drive proactive, personalized engagement with large enterprise clients and agencies across email, phone, and video. You will lead executive-level discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment campaigns, maximize hires, ROI, and long-term value.

You’ll collaborate with Sales, Product, and technical teams to resolve complex issues, uphold SLAs, and advance product adoption.