Senior Enterprise Client Success Leader

Indeed; Portland (ME); On-site; USD 120,000 - 180,000; Full time

Job summary

Indeed in Portland, ME seeks an experienced Enterprise Client Engagement professional to drive proactive, personalized outreach to enterprise clients and agencies. You will surface trends, deliver evidence-based recommendations, and maximize hires, ROI, and long-term value across portfolios.

The role partners with Sales to plan strategically, manages escalations, and collaborates with Product, Technical, and Partner Programs to resolve complex issues on-site when possible, while continuously

Qualifications

• Minimum 5 years of related experience; or Bachelor's degree and 2 years of related experience; or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

5+ years exp

Enterprise client experience

Education

Bachelor's + 2 years

Advanced degree (no experience)

Job description

Indeed in Portland, ME seeks an experienced Enterprise Client Engagement professional to drive proactive, personalized outreach to enterprise clients and agencies. You will surface trends, deliver evidence-based recommendations, and maximize hires, ROI, and long-term value across portfolios.

The role partners with Sales to plan strategically, manages escalations, and collaborates with Product, Technical, and Partner Programs to resolve complex issues on-site when possible, while continuously