Remote Enterprise AE - AI-Driven SaaS & Strategic Deals

Zendesk, Inc.; United States; Remote; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. is seeking an Enterprise Account Executive to close durable net-new business for our AI-powered CX platform. You’ll lead multi-threaded executive selling across business, technology, security, and finance teams from discovery to close.

You will manage a disciplined prospecting-to-close process, translate customer priorities into ROI, and coordinate with Solution Engineers and partners to win large, complex deals. Remote US role with strong OTE.

Qualifications

• 8–12 years of related experience in complex B2B SaaS new-business selling.
• Proven capability in value-based discovery and commercial deal ownership.
• Evidence of quota attainment and executive engagement.
• Ability to discuss AI, automation and platform value credibly.

Responsibilities

• Create and maintain qualified net-new pipeline to meet quota through outbound, inbound, and partner routes.
• Lead discovery, qualification, value mapping, mutual action planning and close.
• Translate customer priorities into Zendesk platform and AI value proposition.
• Coordinate with Solution Engineers, Product Specialists, Marketing, and partners to improve win probability.
• Maintain CRM data, forecast discipline and risk visibility.

Skills

New-business selling

Executive selling

Strategic prospecting

CRM & forecasting

Stakeholder management

Negotiation

AI/CX knowledge

Job description

Zendesk, Inc. is seeking an Enterprise Account Executive to close durable net-new business for our AI-powered CX platform. You’ll lead multi-threaded executive selling across business, technology, security, and finance teams from discovery to close.

You will manage a disciplined prospecting-to-close process, translate customer priorities into ROI, and coordinate with Solution Engineers and partners to win large, complex deals. Remote US role with strong OTE.