Strategic Enterprise Accounts Lead

Walden Robotics, Inc.; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

401(k) with company match

Company equity

Flexible PTO

Daily lunch

Company-subsidized insurance

Job summary

Walden Robotics, Inc. is seeking a Strategic Account Manager to own day-to-day enterprise relationships, coordinating across sales, deployment, contracts, finance, and expansion. You will keep relationships warm and organized, drive responsiveness, and ensure decisions reach founder weight when needed.

This role focuses on one or more marquee accounts, with founders remaining hands-on for the largest relationships while you manage the engine behind the scenes and prevent leaks.

Qualifications

• 5+ years in strategic account management, sales, customer success, or related roles.
• Experience coordinating across engineering, product, legal, finance and multiple stakeholders.
• Strong organization and written communication with high judgment for prioritization.

Responsibilities

• Be the orchestrator for the account, centralizing all work streams.
• Own relationship cadence, respond promptly, schedule meetings, and escalate when needed.
• Maintain CRM and account map; track commitments and timelines.
• Surface risks early and coordinate with Product, Operations, and Finance.
• Grow the account by expanding sites, lines, robots, and use cases.
• Leverage AI agents and internal tooling to reduce busywork and improve outcomes.

Skills

Strategic account management

CRM coordination

High empathy

Executive stakeholder management

AI tooling usage

Tools

CRM automation

AI agents

Job description

Walden Robotics, Inc. is seeking a Strategic Account Manager to own day-to-day enterprise relationships, coordinating across sales, deployment, contracts, finance, and expansion. You will keep relationships warm and organized, drive responsiveness, and ensure decisions reach founder weight when needed.

This role focuses on one or more marquee accounts, with founders remaining hands-on for the largest relationships while you manage the engine behind the scenes and prevent leaks.