Enterprise Account Architect — Robotics & AI

Walden Robotics

San Francisco (CA)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Salary + annual bonus

Company equity

Insurance programs

401(k) with company match

Flexible PTO

Daily lunch

Job summary

Walden Robotics seeks a Strategic Account Manager to own the day-to-day of one or more enterprise relationships—connecting sales, deployment, contracts, finance, and expansion. You will keep each relationship warm, organized, and moving, coordinating across demanding multi-team accounts and elevating when founder weight is needed.

Depending on fit and scale, you may anchor a marquee account or manage a focused portfolio.

Qualifications

5+ years in strategic account management, sales, customer success, or related fields in robotics/enterprise tech.
Experience owning a complex enterprise relationship end-to-end with multiple stakeholders.
Exceptional organization and written communication with high empathy.
Strong prioritization, escalation judgment, and ability to support founders/execs.

Responsibilities

Single coordination point for the account: orchestrate cross-functional work streams (sales, deployment, contracts, finance, expansion).
Own account cadence and responsiveness: manage day-to-day comms, SLAs, meetings, and on-site visits.
Maintain CRM and account map: ensure up-to-date stakeholder maps and status visibility.
Surface risk and capacity proactively: coordinate with product, operations, finance, and legal.
Grow the account from within: expand sites, lines, robots, and use cases alongside executive sponsors.
Leverage AI agents and tooling to automate follow-ups and status rollups.