Strategic Account Manager

Walden Robotics; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Salary + annual bonus

Company equity

Insurance programs

401(k) with company match

Flexible PTO

Daily lunch

Job summary

Walden Robotics seeks a Strategic Account Manager to own the day-to-day of one or more enterprise relationships—connecting sales, deployment, contracts, finance, and expansion. You will keep each relationship warm, organized, and moving, coordinating across demanding multi-team accounts and elevating when founder weight is needed.

Depending on fit and scale, you may anchor a marquee account or manage a focused portfolio.

Qualifications

• 5+ years in strategic account management, sales, customer success, or related fields in robotics/enterprise tech.
• Experience owning a complex enterprise relationship end-to-end with multiple stakeholders.
• Exceptional organization and written communication with high empathy.
• Strong prioritization, escalation judgment, and ability to support founders/execs.

Responsibilities

• Single coordination point for the account: orchestrate cross-functional work streams (sales, deployment, contracts, finance, expansion).
• Own account cadence and responsiveness: manage day-to-day comms, SLAs, meetings, and on-site visits.
• Maintain CRM and account map: ensure up-to-date stakeholder maps and status visibility.
• Surface risk and capacity proactively: coordinate with product, operations, finance, and legal.
• Grow the account from within: expand sites, lines, robots, and use cases alongside executive sponsors.
• Leverage AI agents and tooling to automate follow-ups and status rollups.

Skills

Strategic account management

Sales

Customer success

Project management

Business development

Organization

Written communication

Prioritization

Escalation management

AI tooling fluency

Tools

CRM software

AI tooling

Workflow automation

Job description

Position Summary

Walden's customer relationships are growing fast, and our most important accounts need a single organized point of contact to support the founder and VIP relationships. We're looking for a Strategic Account Manager to own the day-to-day of one or more of Walden's most important enterprise relationships: the connective tissue across sales, deployment, contracts, finance, and expansion. You'll keep each relationship warm, organized, and moving, drive responsiveness across demanding multi-team accounts, and elevate cleanly when a decision genuinely needs founder weight. Depending on fit and account scale, you may anchor a single marquee account or carry a focused portfolio. Founders remain hands on for the largest relationships; you make sure the underlying engine runs flawlessly and nothing falls through the cracks.

Position Summary

Walden's customer relationships are growing fast, and our most important accounts need a single organized point of contact to support the founder and VIP relationships. We're looking for a Strategic Account Manager to own the day-to-day of one or more of Walden's most important enterprise relationships: the connective tissue across sales, deployment, contracts, finance, and expansion. You'll keep each relationship warm, organized, and moving, drive responsiveness across demanding multi-team accounts, and elevate cleanly when a decision genuinely needs founder weight. Depending on fit and account scale, you may anchor a single marquee account or carry a focused portfolio. Founders remain hands on for the largest relationships; you make sure the underlying engine runs flawlessly and nothing falls through the cracks.

Core Responsibilities

• Single coordination point for the account: Be the orchestrator supporting the founder and VIP relationships: centralize every work stream touching the account (qualification, sales, deployment, contracts, legal, finance, expansion) so the customer experiences one organized Walden, not five disconnected voices.


• Own the relationship cadence and responsiveness: Run the day-to-day communication, hold a tight response SLA, schedule meetings and on-site visits, prep the principals, and elevate to the founder DRI or CEO only when a decision genuinely needs that altitude. Time kills all deals.


• Maintain the CRM and account map: Keep the CRM as the system of record for the account: stakeholder map, open threads, commitments, and timeline, so status is always legible to anyone who needs it.


• Surface risk and capacity proactively: Look around corners. When a delivery commitment is at risk, pull in the right owner (Product, Operations, Finance, Legal) before it becomes a fire. Nothing falls through the cracks.


• Grow the account from within: Act as a vector for expanding the relationship inside the account (additional sites, lines, robots, and use cases), partnering with the founder DRI, Solution Architects and Customer Success teams.


• Leverage agents as a force multiplier: Use Walden's internal agent tooling and CRM automation, for instance to absorb low-level coordination (follow-up nudges, reminders, status rollups), so your attention goes to judgment, your craft, and the human touch, not busywork.

Required Qualifications

• 5+ years in strategic account management, sales, customer success, technical program / project management, or BD / partnerships at a robotics, deep-tech, enterprise hardware, or enterprise AI vendor.


• Track record owning a complex, high-stakes enterprise relationship end-to-end, coordinating across internal functions (engineering, product, legal, finance) and multiple customer stakeholders with high empathy and customer-obsession.


• Exceptional organization and written communication: you keep many threads straight, write clearly, and have sharp instincts for what to elevate versus absorb.


• High judgment on prioritization and escalation, comfort supporting founders and executives in VIP relationships.


• Comfort using AI tooling as a force multiplier on your own workflows: you are an active, curious user of AI agents; you do not need to write code but you need to be great at running experiments, thinking in systems, partnering with AI Engineers, and wrangling AI slop.

Preferred Qualifications

• Domain expertise and good network in one or more manufacturing verticals: automotive, aerospace, electronics, semiconductors, or medical devices.


• Experience operating inside or alongside industrial environments (e.g., manufacturing plants) and their operating cadence.


• Familiarity with systems-integrator relationships and multi-stakeholder enterprise accounts.


• Strong CRM-automation and ops-tooling fluency; you instinctively build the workflows and AI agents that keep a relationship from going stale.


• Comfortable either anchoring a single marquee account or managing a portfolio of relationships, and context-shifting between different customers in a single day.


• Japanese or Korean language fluency, or comfort bridging US and Asia business cultures and time zones (a plus for our global accounts).

Walden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.

Walden Robotics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Walden Robotics participates in E-Verify. If you receive an offer of employment from Walden, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become

At Walden Robotics, we envision a world where general-purpose robots dramatically improve the quality of life for all people—supporting us at home, at work, in factories, on farms, and beyond. To accomplish this, we are building a team of exceptional professionals who combine world-class technical skills with creative vision, grounded in humility and collaboration.