Strategic Enterprise Account Manager: Growth & ROI

Stealth Startup; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Stealth Startup is seeking an experienced Account Management professional to join a growing team in New York. Multiple levels exist, from Account Manager to Senior Enterprise Account Manager, with compensation tied to skills and experience.

The role focuses on strategic relationships, managing complex enterprise accounts, and driving retention and revenue growth within a fast-paced startup environment. Experience with analytics platforms and large organizations is highly desirable.

Qualifications

• Strong relationship management and project delivery skills.
• Ability to coordinate multiple stakeholders and manage customer expectations.
• Excellent communication, presentation, and executive relationship-building skills.
• Strong analytical thinking, problem-solving, and decision-making abilities.

Responsibilities

• Manage post-sales customer relationships, driving renewals, account expansion, retention, and customer advocacy.
• Lead implementation projects, oversee timelines, and coordinate internal teams with customer stakeholders.
• Strengthen customer engagement through regular check-ins, business reviews, and ongoing analysis of account activity.
• Build trusted relationships with customers by demonstrating ROI, providing strategic recommendations, and ensuring successful product adoption.
• Collaborate with Sales teams to develop and execute account expansion strategies.
• Partner with Implementation and Product teams to improve product capabilities and the overall customer experience.
• Represent the voice of the customer internally by communicating feedback, identifying challenges, and recommending improvements.
• Manage relationships with complex, multi-divisional, and geographically distributed enterprise customers.

Skills

Relationship management

Project delivery

Stakeholder coordination

Executive relationship-building

Analytical thinking

Customer success

Presentation skills

Job description

Stealth Startup is seeking an experienced Account Management professional to join a growing team in New York. Multiple levels exist, from Account Manager to Senior Enterprise Account Manager, with compensation tied to skills and experience.

The role focuses on strategic relationships, managing complex enterprise accounts, and driving retention and revenue growth within a fast-paced startup environment. Experience with analytics platforms and large organizations is highly desirable.