Strategic Enterprise Account Manager: Growth & Retention

Rippling; Chicago (IL); Hybrid; USD 210,000 - 220,000; Full time

Benefits offered by this job

Base salary + commission

Equity

Hybrid work policy

Employee benefits

Job summary

Rippling is seeking an experienced Account Manager for Enterprise, Growth & Retention to own strategic relationships with our largest customers in a hybrid US-based role.

You will guide customers through Rippling’s HR & IT platform, drive adoption, retention, and revenue growth, and collaborate with cross-functional teams to deliver solutions that meet complex HR, IT and global workforce needs. This role focuses on cross-sales, renewals, and long-term partnerships across enterprise accounts.

Qualifications

• 4+ years of SaaS account management, sales, or quota-carrying success.
• Proven track record of meeting/exceeding quota with new product sales and upgrades.
• Experience managing multi-year renewals and complex commercial relationships.

Responsibilities

• Own relationships and drive adoption, retention, and revenue growth for customers.
• Engage customers at lifecycle events like go-live, renewals, and business reviews.
• Lead cross-functional collaboration to align HR, IT, and finance needs.
• Build pipeline for cross-sales, upgrades, and renewals to quarterly targets.
• Partner with Technical Account Manager to plan account strategies.

Skills

SaaS account management

Quota carrying

Sales discovery & demos

Relationship building

Cross-functional collaboration

Job description

Rippling is seeking an experienced Account Manager for Enterprise, Growth & Retention to own strategic relationships with our largest customers in a hybrid US-based role.

You will guide customers through Rippling’s HR & IT platform, drive adoption, retention, and revenue growth, and collaborate with cross-functional teams to deliver solutions that meet complex HR, IT and global workforce needs. This role focuses on cross-sales, renewals, and long-term partnerships across enterprise accounts.